MENTAL HEALTH & WELLBEING PROGRAMS

Handling aggressive behaviour for leaders

Format

  • Face-to-face – 1/2 day workshop
  • Virtual – 1/2 day

Audience

  • People leaders

Aggressive customer behaviour can have a significant impact on the safety and wellbeing of team members.

In this workshop people leaders learn to support their team with proactive approaches to managing aggressive behaviour in the workplace.

Learning outcomes

  • Explore evidence-based strategies to prevent aggressive customer behaviour
  • Build confidence and skills to coach staff in de-escalation techniques
  • Learn how to provide effective and proactive post-incident support
  • Self-care strategies for leaders and team member

Find out how to get your workplace mentally fit and healthy

Get in touch
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“Aboritibus estiasped quo dio quodisi nvenihitius alitate moloremqui audis res eicil ipsandis venienduc. Mo con nonsequi blanda vellitat velit quo odist quam et aut quis conem expelest.”
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