Ideal for frontline employees working with aggravated and potentially aggressive clients.
This workshop equips participants with confidence, skills and practical resources to identify and safely address unacceptable behaviours.
Learning outcomes
Learn how to de-escalate intense emotions using practical, evidence-based techniques and strategies
Understand how to utilise the physical space to keep safe, apply victim posturing and find exit strategies in situations where de-escalation strategies are insufficient
Gain confidence in following escalation protocols and reporting incidents appropriately
Develop skills in how to provide support to others following an incident
Identify self-care strategies participants can use to maintain positive wellbeing after an incident has occurred
Find out how to get your workplace mentally fit and healthy
“Aboritibus estiasped quo dio quodisi nvenihitius alitate moloremqui audis res eicil ipsandis venienduc. Mo con nonsequi blanda vellitat velit quo odist quam et aut quis conem expelest.”
Name Surname
Company name
“Aboritibus estiasped quo dio quodisi nvenihitius alitate moloremqui audis res eicil ipsandis venienduc. Mo con nonsequi blanda vellitat velit quo odist quam et aut quis conem expelest.”
